Our vision
We will deliver technology-driven services that align with modern smart city standards to every city and settlement across Mongolia.
Our mission
We will be a valuable partner that saves time for each of our customers and partners.
Our values
Customer-Centricity
All decisions and services are based on customer needs and experience.
Integrity and Accountability
We operate ethically and transparently, and take responsibility for our commitments and results.
Innovation and Continuous Improvement
We adopt new ideas and technologies and continuously improve our operations.
Collaboration and People Development
We foster strong teamwork and support the skills and growth of our employees.
Standards we follow
ISO/IEC 27001:2022 Standard
Information Security Management System (ISMS)
Special licenses
| Organization Name | License/Certificate Number | Description |
|---|---|---|
| Cabpay NBFI LLC | TZ 101/628 | TZ 101/628 Non-bank financial services operation license certificate |
| UbCab Express LLC | 43400023 | 43400023 Special license for domestic postal services |
| UbCab Express LLC | 43400022 | 43400022 Special license for establishing telecommunications service networks |
| UbCab Eats LLC | MNS 6885:2020 | MNS 6885:2020 Conformity certificate for catering service requirements |
| UbCab Eats Cloud Kitchen LLC | MNS 4946:2019 | MNS 4946:2019 Conformity certificate for food production and service facility requirements |
| Cabpay NBFI LLC | 40-0030849 | 40-0030849 Trademark certificate issued by the Intellectual Property Office of Mongolia |
| UbCab LLC | 40-0032443 | 40-0032443 Trademark certificate issued by the Intellectual Property Office of Mongolia |
Customer policy
Customer rights
To receive safe and reliable services
To be informed of pricing and payment details in advance
To view basic driver information
To provide ratings and feedback after the service
To submit suggestions, requests, and complaints
To have their personal data protected
To receive non-discriminatory and respectful service
Customer responsibilities
Customers are responsible for complying with service terms and policies, providing accurate information, making payments on time, using the application lawfully and appropriately, and treating drivers and others with respect.
You may contact us through the following official channels.
We openly receive, register, review, and resolve customer feedback, requests, and complaints in accordance with internal procedures and relevant standards.
In-app Help Menu
Profile → Customer Support → Help
Official Website
www.ubcab.mn
Info@ubcab.mn
Social Media Channels
You may contact via out Facebook or Instagram account.
Customer Service Phone
Contact Number: 7780-7780
Head Office
UbCab LLC Head Office, Suite 36B, North of Narnii Zam, National Amusement Park /14241/, 1st Khoroo, Sukhbaatar District
Service Quality and User Experience Policy
Ubicab Holding LLC and its subsidiaries and affiliates are committed to providing every user with safe, reliable, transparent, and respectful service. We continuously improve our service quality and refine our user experience based on customer feedback.
Digital Service Principles
Users may book services 24/7 through the application. Prior to booking, users can view pricing and driver information, and upon completion, leave ratings and feedback. We maintain a high standard of protection for users' personal and location data.
Data Protection and Privacy
We protect customers’ contact information, location data, and payment information in accordance with applicable laws and internal policies, and use them solely for service delivery, improvement, and other purposes permitted by law.
Continuous Improvement
We continuously enhance service quality and customer experience based on customer ratings, feedback, survey results, and service performance indicators.